Digital onboarding

Onboard customers fast, stay compliant

Replace paper forms, email-based data collection, and manual processes with a connected digital flow, customer information collected, consent recorded, audit trail created automatically.

Typical onboarding flow
1
Customer receives onboarding link
Automated
2
Customer information & documents collected
KYC Easy
3
Waiver / consent form signed digitally
Waiver Easy
4
Confirmation PDF generated & sent
PDF API
5
Audit trail stored with timestamp
Compliant
The problem

Paper and email onboarding is a liability, not a process

Getting customers started should be fast. Getting it right, legally, operationally, and in a way you can prove later, is where most businesses are still failing.

Describe your situation
01
No audit trail
A waiver scanned to a shared drive, or a KYC email thread, isn't an audit trail. When compliance questions arise, you can't prove what was signed, when, or by whom.
02
Drop-off during onboarding
Asking customers to print, sign, scan, and email a document is friction. Every unnecessary step loses a percentage of customers before they've even started.
03
Manual data collection
Someone on your team is chasing documents via email, entering data manually into spreadsheets, and hoping nothing gets missed. That's not scalable and leaves you without a reliable record.
04
Disconnected systems
Consent collected in one tool. ID verified in another. Customer record in a third. Nobody has a complete picture, and something always falls between the cracks at the worst possible moment.
What we deliver

A complete compliant onboarding flow

From identity verification to consent collection to document generation, every step of the onboarding process handled, connected, and audit-ready.

🪪

Customer information collection

Collect the information you need from customers, IDs, documents, declarations, or any custom fields, through a guided digital form. No printing, no email attachments, no manual data entry on your end.

✍️

Digital waiver & consent

Customisable digital forms with legally binding e-signature. Configurable consent types, conditional logic, and multi-language support for international customers.

🗂

Audit trail & document storage

Every completed onboarding creates a timestamped, tamper-evident record. Stored with the associated documents, retrievable on demand for any compliance review.

📄

Automated document generation

Confirmation PDFs, membership agreements, and welcome packs generated automatically on completion. Branded, EAA-accessible, and delivered directly to the customer.

🔗

CRM & system integration

Completed onboarding data flows automatically into your CRM, membership platform, or backend database. No manual data entry. No copy-paste errors.

📱

Mobile-first experience

The entire onboarding flow works on any device, no app install required. Customers can complete verification and sign documents from their phone in under two minutes.

Products involved

Our own products, configured for you

KYC Easy and Waiver Easy are built by Actual Reports. We implement them, configuring flows, branding, integrations, and compliance requirements, rather than handing you a login and leaving you to it.

See all products
KYC Easy
We implement
Digital customer onboarding flows with structured data and document collection, consent capture, and a full audit trail for every completed submission. Configurable for your specific information requirements.
Visit kyceasy.com
Waiver Easy
We implement
Digital waiver and consent collection with e-signature, timestamped audit trail, and configurable consent types. Replaces paper waivers entirely.
Visit waivereasy.com
PDF Generator API
Self-service
Generates confirmation documents, agreements, and welcome packs automatically on onboarding completion. EAA-accessible PDF output.
Visit pdfgeneratorapi.com

Who this is built for

Any business that needs to verify who a customer is, collect their consent, or prove that they did, before a service begins.

🏋️

Fitness & wellness

Gyms, studios, and wellness centres collecting health disclaimers, membership agreements, and liability waivers, digitally, at sign-up or on the day.

🏦

Financial services

Regulated businesses that need to collect client information systematically, maintain documentation for compliance purposes, and keep a clear audit trail for every new client relationship.

⚕️

Healthcare & aesthetics

Clinics and practitioners collecting patient consent forms, medical history declarations, and treatment agreements, with signatures that hold up legally.

🎪

Events & experiences

Adventure sports, escape rooms, paintball, and any activity where participants need to acknowledge risks in writing before taking part.

🏢

Professional services

Law firms, accountants, and consultancies that need to formally onboard clients, collect engagement letters, and maintain documented consent for data processing.

🏘️

Property & rentals

Short-term rental operators, property managers, and vehicle hire companies collecting ID, security deposit agreements, and terms acceptance at booking.

Trusted by teams at
Veeqo
IQVIA
Erply
Paragon ERP
URBN
Clubco
OrderEase
Bigbank
Dwellow
Motion Raceworks
Pet Circle Pharmacy
Capelli Sports
Embassy London
Shop Suki
Ready to start?

eplace your paper process in weeks, not months

Tell us your current onboarding flow. We'll scope what it takes to replace it with something that works, and holds up under compliance scrutiny.

No commitment. Typically live within 2–4 weeks of scoping.